How do I contact customer service?
Nuvelloia is operated by Dalian Jialiansheng Network Technology Co., Ltd.. This page applies to customers who visit or purchase through Nuvelloia.com. For support, contact service@nuvelloia.com. Include your order number and checkout email when your question is order-related.
What are the shipping rates?
Fast shipping is $5.99 for eligible orders from $0.00 to $44.99. Free shipping is available for eligible orders of $45.00 and above.
How can I track my order?
Tracking information is usually provided after processing and carrier pickup. Carrier scans can lag during peak periods. If tracking appears stalled, check the delivery address and contact service@nuvelloia.com with your order number.
Can I return an item?
Eligible items may be reviewed for return when they are unused, clean, undamaged, and include original packaging or accessories where practical. Contact service@nuvelloia.com before sending anything back.
Can I change or cancel an order?
Email us as soon as possible. Once an order enters processing, packing, fulfillment, or shipping, changes may not be possible.
How do I choose decor pieces?
Start with the mood you want: cobalt blue for bold personality, chrome for futuristic shine, terracotta for warmth, black for graphic contrast, and cream pieces for soft balance. Check product dimensions and place sculptural objects where they have room to be noticed.